This Privacy Policy explains how ELD Naturopathy ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website or book a consultation with us.

1. Who We Are

ELD Naturopathy is a naturopathy and counselling-informed practice run by Elle-Lou, offering consultations in person in Margaret River, WA, and online across Australia.

Contact details:

• Email: hello@eldnaturopathy.com

• Phone: 0468 845 933

• Instagram: @eld.naturopathy

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Your name, contact details (email, phone, address) and date of birth

• Health information, including your medical history, symptoms, lifestyle and any test or pathology results you share with us

• Notes taken during your consultation

• Payment and billing details

• Information you provide through our website, booking system or enquiry forms

3. How We Collect Your Information

We collect information directly from you, through:

• Our online booking system and intake forms

• Consultations, whether in person or online

• Emails, phone calls or messages you send us

4. AI-Assisted Note-Taking

We use AI Scribe, an AI-assisted note-taking tool, during Zoom and in-person consultations, to help capture accurate consultation notes. All notes are reviewed by your practitioner before being saved to your file.

By booking a consultation, you consent to this tool being used. If you would prefer your notes to be taken manually instead, please let us know before your appointment and we will accommodate this.

5. How We Use Your Information

We use your information to:

• Provide and manage your naturopathic care

• Communicate with you about appointments, treatment plans and follow-up care

• Process payments and issue invoices

• Maintain accurate clinical records

• Comply with our legal and professional obligations

6. How We Store and Protect Your Information

Your patient file is stored securely and is only accessible to you and your practitioner. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

7. Sharing Your Information

We do not share your personal information with third parties, except:

• Where required by law

• Where there is a serious risk to your safety or the safety of others

• With your consent, for example if you ask us to liaise with your GP or another healthcare provider

8. Accessing and Correcting Your Information

You may request access to your patient file, or ask us to correct any information we hold about you, at any time. To do so, please contact us using the details above.

9. Compliance

We handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at hello@eldnaturopathy.com.

Last updated: 22 September 2026